Your order has defects or you don't like it? Then fill out the form below before returning the shipment.

Please read the cancellation policy and the consequences of the cancellation on this page in advance in order to exercise your right of cancellation.

Returns

If you don't like your order or ordered the wrong size, you can return it.

Important: The invoice amount of the goods will be refunded to you. In this case we will not cover the costs for return shipping. Higher costs can arise, especially for oversizes, as they have to be shipped with a special carrier.

Complaints due to defects

If your order has any damage or defects, the entire payment amount will be refunded to you after clarification with our support team and enclosing photo evidence. As soon as you have filled out the cancellation form, an employee from our support team will contact you and clarify all further steps.

You have the right to cancel your purchase contract within 30 days.

The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must fill out the form below, indicate in the text field that you are withdrawing from the purchase contract and return the goods. Our support team will provide you with the return address after you have filled out and sent the cancellation form.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

If you have any questions about the revocation, please feel free to contact our support by email: support@affengeilebilder24.de

Consequences of revocations

If you revoke this contract, we must repay all payments that we have received from you, including delivery costs, immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract.

Excemptions:

• Additional costs resulting from you choosing a different type of delivery than the cheapest standard delivery we offer. If you request express shipping, we will only refund the standard shipping amount.


• In the case of free shipping, there is no entitlement to reimbursement of the fictitious shipping costs.


• The delivery costs for returns where there is no obvious production or delivery damage

For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse the refund until we have received the goods back.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Unless otherwise specified, the right of withdrawal does not apply to distance selling contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer

Information on individual provisions of the contract

1. General terms and conditions of business
   Our current general terms and conditions apply.
2. Features of the goods and price information are described directly in connection with the goods offered.
3. Payment, delivery and service conditions
   The payment, delivery and service conditions as well as the delivery time can be found on the website.
4. Technical steps for the conclusion of the contract/error correction
   The contract between you and us is concluded as follows:
   - You enter the required data in the order form.
   - You can change the order details at any time until you confirm the “Buy” button.
   - If you click on this button, you are making a binding declaration to us about your application to conclude a contract (offer). At the same time, you accept our General Terms and Conditions, which you can view again here, and consent to the necessary transmission of your data in the event that the contract is concluded. You can also review your consent to the data protection declaration here before accepting it.
   - Receipt of your order will be confirmed to you immediately after you submit the order via the email address you provided.
5. The contract language is German.
6. We save the contract text and send you the order details by email. Your order details are no longer accessible via the internet.

Making the contractual provisions accessible

You can access our terms and conditions at any time here on our website.

End of revocation